Apple customer service

I've had my iphone just under a year now and other than it's lack of Linux support, I've been very happy with it.

This morning I notice that the battery was almost completely flat, so I plugged it into the charger. This is were the trouble started. For some reason the phone just went black and no amount of poking it would get it to turn back on. I tried all the suggested things on the web to do with resetting it, restoring it using i
iTunes, connecting to mains chargers. Nothing worked!

So I though I'd ring apple customer support, this was a pleasant change from customer support form other companies. I pretty much got strait though to a human and she took me though most the steps I'd already found of the web. She then emailed some stuff to try as well as confirming that my phone was still within it's 1 year hardware warranty.

The last thing she suggested was to arrange an appointment with the local apple store to have someone look at it. So since the phone was still not responding, this is what I did. You can arrange the appointment via the apple website, choose the time and leave a message. After that it was just a matter of poping down to the local apple store.

Once in the apple store, someone store me on time and took a look at the phone. They confirmed what I suspected and said the phone was faulty. Next they poped out the back of the shop and got me a new one. They activated it their and then so that I could use it and people could call me! The only thing left to do was go home, plug it into iTunes and restore my old phones backup onto the new one. This was pretty easy and worked without a hitch.

I have to say the whole experince was very present and quite surprising. I've had other broken phones in the past and it's usually been a lot more painful. Usally I've been without a phone for days. I can't think of any other phone that I could have got replaced the same day it broken. Thank you apple!

iPhone

So I've now joined the masses and go one of the new iPhone 3Gs's. I had a sony ericsson before that was looking kinda battered, so I was indeed of a new phone and be a gadget lover I though I'd go the the new iPhone. I want a phone that allows be to surf the web (the real web, not wap!) and check my mail, plus be good for games.

I the iPhone has lived upto my expectations, it's a great phone. I don't think i could go back to not having one now. I don't ever plan to stuf the wap web again, thats for sure. The app store is fantastic. Their is a decent about of free apps to and the ones that need to be paid for, are a lot cheaper than the games I used to buy on my old phone.

The web works really well, it's pretty much like I'm using a small computer to surf the web, the email works really well to, though it might be a curse been able to check work email anywhere. Having said that, email account can be turned on and off.

I've only had it a couple of days so far, but it's be pretty much all good so far. I think if I had to pick one negative thing about the phone, it would be imap email folders. Most of my mail is filtered by server side email filters, which mean they don't end up in my inbox, but go strait to the folders. The iPhone seems unable to check for new mail in any folder other than the inbox, which is quite annoying. You have to check each folder one by one. Love to know if their is a work around for this?