Thursday, 11 March 2010

Apple customer service

I've had my iphone just under a year now and other than it's lack of Linux support, I've been very happy with it.

This morning I notice that the battery was almost completely flat, so I plugged it into the charger. This is were the trouble started. For some reason the phone just went black and no amount of poking it would get it to turn back on. I tried all the suggested things on the web to do with resetting it, restoring it using i
iTunes, connecting to mains chargers. Nothing worked!

So I though I'd ring apple customer support, this was a pleasant change from customer support form other companies. I pretty much got strait though to a human and she took me though most the steps I'd already found of the web. She then emailed some stuff to try as well as confirming that my phone was still within it's 1 year hardware warranty.

The last thing she suggested was to arrange an appointment with the local apple store to have someone look at it. So since the phone was still not responding, this is what I did. You can arrange the appointment via the apple website, choose the time and leave a message. After that it was just a matter of poping down to the local apple store.

Once in the apple store, someone store me on time and took a look at the phone. They confirmed what I suspected and said the phone was faulty. Next they poped out the back of the shop and got me a new one. They activated it their and then so that I could use it and people could call me! The only thing left to do was go home, plug it into iTunes and restore my old phones backup onto the new one. This was pretty easy and worked without a hitch.

I have to say the whole experince was very present and quite surprising. I've had other broken phones in the past and it's usually been a lot more painful. Usally I've been without a phone for days. I can't think of any other phone that I could have got replaced the same day it broken. Thank you apple!
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